Are you worried about purchasing a watch without trying it on first? The good news is that online tools can help you make more confident buying decisions.
Here are a few tips to follow as you shop for your new watch online:
1. Talk to customer service representatives
Sometimes, all it takes is talking to someone to feel better about your purchase. When you’re not in the store, it may seem like you’re alone in your buying experience. However, most watch retailers offer digital customer service solutions, allowing you to contact their representatives to answer your questions about fit, styles, quality of materials, return policies and more.
2. See if your question is frequently asked
There’s a chance many online customers have the same questions and concerns that pop into your head as you browse the options. That’s why watch retailers compile help desk answers and lists of frequently asked questions to save consumers the time needed to contact customer service.
3. Seek consumer advice
Keep scrolling down on product pages, and you should come to a list of customer reviews. It’s helpful to hear what other consumers say, especially since they’ve already purchased and worn the product. Plus, check out the brand’s social media pages, where you can find lots of consumer engagement with the company and its watches. Talk to your friends and family, too. You can certainly trust their opinions on the timepieces they wear, which may help you feel more confident when selecting a specific watch brand or style.
4. Narrow your selection
Just as you would gravitate to certain colors or designs in the store, take advantage of search filters to narrow your results by specific features. For instance, shop by trending styles, collections, colors, strap materials, watch types, dial shape or size and so on. Even if you don’t have a clear idea of the type of watch you’re looking for, it’s much easier to digest a smaller list of specific results, rather than sifting through endless pages of all the watch styles offered.
5. Check out the return policy
For an added layer of confidence, remember that you can always return the watch you end up buying and even exchange it for a different one. At Timex, for instance, we want you to love your watch. If for some reason you don’t, our customer service representatives are here to help you return the timepiece and find your perfect match.
While we still don’t have the technology to digitally try on watches, these tools can make online shopping feel more like the personal experience of browsing selections in stores.